Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton

I have changed my vet's after many years & was relieved to be greeted by a brilliant vet who took the time to explain more about my dogs condition than all the years previously I came away more relieved & positive that I had done the right thing & chosen a good vet The staff were just as helpful with all my questions

Cant thank the vets enough they are fantastic with our boy he was admitted to their inpatient facility in longton last month they are amazing

You all do a brilliant job?

Extremely Disappointing First Experience – Unprofessional Communication I had high hopes for Rogers, Brock & Barker, especially after my initial registration. However, my first experience with the Abbey Hulton branch was incredibly disappointing and unprofessional. When I registered my dog, Theo, I clearly stated that I wanted him to see Dr. Paul exclusively for non-emergency appointments, as I highly value continuity of care. Unfortunately, this request was not respected, leading to unnecessary confusion. On the day of my appointment, I received a call from Claire, one of the staff members, informing me that my appointment had been rescheduled because the vet was unwell. While I fully understand that emergencies happen, the manner in which Claire handled the situation was unacceptable. She repeatedly cut me off, was dismissive when I tried to clarify my preferences, and spoke over me. When I calmly explained that people sometimes repeat themselves when feeling insecure, she accused me of being rude and abruptly hung up the phone. This left me feeling disrespected and frustrated, especially given that this was my first interaction with the clinic. To make matters worse, I never received a follow-up or resolution, despite the Practice Manager, Lauren Cowie, promising an investigation within 20 working days. It has now been over a month, and I have yet to hear back. I am now seeking a resolution through other channels, but I would advise potential clients to be cautious. If you are looking for a practice that treats both pets and owners with professionalism, respect, and transparency, I would recommend looking elsewhere. Update as of 6 February 2026 - response to the owner's response. There was never an email received. The spam folder is checked daily, nothing!

Extremely Disappointing First Experience – Unprofessional Communication I had high hopes for Rogers, Brock & Barker, especially after my initial registration. However, my first experience with the Abbey Hulton branch was incredibly disappointing and unprofessional. When I registered my dog, Theo, I clearly stated that I wanted him to see Dr. Paul exclusively for non-emergency appointments, as I highly value continuity of care. Unfortunately, this request was not respected, leading to unnecessary confusion. On the day of my appointment, I received a call from Claire, one of the staff members, informing me that my appointment had been rescheduled because the vet was unwell. While I fully understand that emergencies happen, the manner in which Claire handled the situation was unacceptable. She repeatedly cut me off, was dismissive when I tried to clarify my preferences, and spoke over me. When I calmly explained that people sometimes repeat themselves when feeling insecure, she accused me of being rude and abruptly hung up the phone. This left me feeling disrespected and frustrated, especially given that this was my first interaction with the clinic. To make matters worse, I never received a follow-up or resolution, despite the Practice Manager, Lauren Cowie, promising an investigation within 20 working days. It has now been over a month, and I have yet to hear back. I am now seeking a resolution through other channels, but I would advise potential clients to be cautious. If you are looking for a practice that treats both pets and owners with professionalism, respect, and transparency, I would recommend looking elsewhere.

Amazing vets! Took my puppy in today had my hands full with a pram they helped me out and took the dog in get injections and cut her nails. Would 100% recommend

Amazing vets! Took my puppy in today had my hands full with a pram they helped me out and took the dog in get injections and cut her nails. Would 100% recommend

Amazing staff , even rang the day after see how Missy was after her operation… would recommend…. Excellent … Missy is now on the road of recovery thank you staff your amazing