Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton | Vets in Stoke-On-Trent, Staffordshire

Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton is a CVS-owned small-animal practice with roots going back to the early 1970s. The practice website says it offers 24-hour emergency cover, with MiNightVet providing on-site dedicated night services with full-time night staff. It also lists RCVS General Practice status, plus Cat Friendly Clinic Silver, Rabbit Friendly Clinic Silver, and Dog Friendly Clinic recognition.

Services

•Routine and preventive care: consultations, nurse consultations, six-month health checks, vaccinations, parasite control, and microchipping. Recent reviews also mention puppies being seen for injections and nail clipping during the same visit.
•Medical and surgical care: diagnostics, dentistry, neutering, and surgery. Reviews include examples of help with a dog’s dental problems and a follow-up call the day after an operation to check on recovery.
•Nursing and practical care: grooming, nail clipping, blood pressure checks, and anal sac expression. Reviews specifically mention nail clipping and a nurse appointment for anal gland treatment.
•Additional support and referrals: pet travel documentation, home visits, and referral services listed for orthopaedic surgery, soft tissue surgery, keyhole surgery, and ophthalmology. Reviews also highlight practical help with a stray cat, including microchip scanning and contacting the owner.
•Emergencies: the practice website describes 24-hour emergency care, with MiNightVet handling dedicated out-of-hours cover on site.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Examples mentioned publicly include £28 for a nurse visit for anal glands, £69 for an appointment with antibiotics, and £69.78 for a consultation and tablets. Reviews are mixed on value, with some owners unhappy about charges they believed should have been included in the monthly pet plan.

People

•Dr. Paul (vet): mentioned by a reviewer who wanted continuity of care with him for non-emergency appointments.
•Claire (staff member): named in a review about a rescheduled appointment and a poor phone interaction.
•Lauren Cowie (Practice Manager): named in a complaint about a promised investigation and delayed follow-up.

Reviews

Google reviews show 4.4 stars from 161 reviews.

•Several recent reviewers describe caring, practical help from staff, including assistance during a puppy visit, injections and nail clipping, and a follow-up call after surgery.
•Positive feedback also mentions problem-solving support, such as scanning a stray cat for a microchip and helping reunite it with its owner, as well as support with a dog’s dental issue.
•Negative feedback centres on communication, including concerns about phone handling, rescheduling, and a lack of follow-up after complaints.
•Some critical reviews also focus on the monthly pet plan and unexpected charges, along with one complaint about being prescribed antibiotics without a clear explanation of the underlying problem.

Reviews for Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton

Note: Showing the 10 most recent Google reviews out of 161 we track in total. Recent reviews may not be representative of overall sentiment.

Michael C

2 months ago

Extremely Disappointing First Experience – Unprofessional Communication I had high hopes for Rogers, Brock & Barker, especially after my initial registration. However, my first experience with the Abbey Hulton branch was incredibly disappointing and unprofessional. When I registered my dog, Theo, I clearly stated that I wanted him to see Dr. Paul exclusively for non-emergency appointments, as I highly value continuity of care. Unfortunately, this request was not respected, leading to unnecessary confusion. On the day of my appointment, I received a call from Claire, one of the staff members, informing me that my appointment had been rescheduled because the vet was unwell. While I fully understand that emergencies happen, the manner in which Claire handled the situation was unacceptable. She repeatedly cut me off, was dismissive when I tried to clarify my preferences, and spoke over me. When I calmly explained that people sometimes repeat themselves when feeling insecure, she accused me of being rude and abruptly hung up the phone. This left me feeling disrespected and frustrated, especially given that this was my first interaction with the clinic. To make matters worse, I never received a follow-up or resolution, despite the Practice Manager, Lauren Cowie, promising an investigation within 20 working days. It has now been over a month, and I have yet to hear back. I am now seeking a resolution through other channels, but I would advise potential clients to be cautious. If you are looking for a practice that treats both pets and owners with professionalism, respect, and transparency, I would recommend looking elsewhere. Update as of 6 February 2026 - response to the owner's response. There was never an email received. The spam folder is checked daily, nothing!

4 months ago

Becky

6 months ago

Amazing vets! Took my puppy in today had my hands full with a pram they helped me out and took the dog in get injections and cut her nails. Would 100% recommend

Michelle Amor

7 months ago

Amazing staff , even rang the day after see how Missy was after her operation… would recommend…. Excellent … Missy is now on the road of recovery thank you staff your amazing

MJS Car Sales Limited

Helped immensely today with a stray cat we took in, we contacted them to advise we had a stray cat and asked for their advice. They advised to head along so it could be scanned for a microchip, we went down, the cat was scanned and the owner was contacted. The cat was 17 years old, deaf and had been missing for a week. The cat was reunited with its owner shortly thereafter. Thankyou for assisting.

Michael Hayfield

1 year ago

Very professional, the staff are really friendly and we're able to help with my dogs teeth problems. I've only had positive experiences with this practice so far.

Vanessa Ferreira

When you go to a vet and ask for help for your animal , they are suppose to offer help and try their best to investigate the animals health . In this day I was told that they didn’t know what what wrong with my pet and that they would prescribe antibiotics. Why would you prescribe antibiotics if you don’t know what’s wrong with it ?? Sad to say I’m going to cancel everything . Not only I have been paying for monthly pet care . I was gobsmacked when they made me pay £69 for the appointment and antibiotics, that were suppose to be for free. This vet surgery has gone so bad . So many other people are complaining as well . Only one vet has been nice . And I haven’t seen her since I first went in with my pet . And to finish, don’t even call them . They never answer the phone or read emails .

Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton