Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton | Vets in Stoke-On-Trent, Staffordshire

Rogers, Brock & Barker Veterinary Surgeons is a small-animal practice established in the early 1970s. The website describes 24-hour emergency cover, with MiNightVet providing on-site dedicated night services with full-time night staff, and it lists “Cat Friendly Clinic Silver”, “Rabbit Friendly Clinic Silver”, and “Dog Friendly Clinic” alongside “RCVS General Practice”.

From the latest reviews, owners give concrete examples of

•Follow-up after surgery (a next-day call to check on recovery).
•Practical help with routine care (vaccinations/injections and nail clipping during a visit).
•Help with lost pets (a stray cat scanned for a microchip and the owner contacted, leading to a reunion). Reviews also include complaints about communication and about what is (and isn’t) included in a monthly pet plan, including unexpected charges.

Services

Services and capabilities mentioned on the clinic website include

•Consultations (including nurse consultations and six-month health checks)
•Vaccinations and parasite control
•Microchipping
•Dentistry
•Neutering
•Diagnostics
•Surgery, plus referral services listed for orthopaedic surgery, soft tissue surgery, keyhole surgery, and ophthalmology
•Grooming and nail clipping
•Blood pressure checks and anal sac expression
•Pet travel documentation
•Home visits
•Emergencies/out-of-hours: described as 24-hour emergency care, with MiNightVet providing on-site dedicated emergency services with full-time night staff

Services specifically referenced in reviews include

•Vaccinations/injections and nail clipping during a visit
•Post-operative follow-up (a call the day after an operation)
•Dental help for a dog with “teeth problems”
•Microchip scanning for a stray cat
•Anal gland expression at a nurse appointment

Pricing

Pricing is only mentioned in reviews, and some prices are tied to disagreements about what should be included in a monthly pet plan

•£69 for an appointment and antibiotics (reviewer expected these to be free under their plan)
•£28 for a nurse visit to clear anal glands
•£69.78 for consultation and tablets (reviewer says they were told there would be no cost due to the plan)
•A kennel cough vaccination is stated by one reviewer to be covered in their plan, but they report having to argue to get it administered

People

Named individuals mentioned in reviews

•Dr. Paul (vet): one owner requested to see him exclusively for non-emergency appointments for continuity of care; they say this preference wasn’t respected when the appointment was rescheduled.
•Claire (staff member): one reviewer describes a phone call about rescheduling where they felt they were repeatedly interrupted, then accused of being rude, and that the call ended abruptly.
•Lauren Cowie (Practice Manager): one reviewer says she promised an investigation within 20 working days, but they had not received a follow-up after more than a month.

Reviews

Google rating: 4.4 stars from 161 reviews.

•Several owners describe supportive, practical help during visits, including staff helping manage a puppy appointment while the owner had a pram, and completing injections and a nail clip.
•Post-treatment follow-up is specifically mentioned (a call the day after an operation to check on a pet).
•Problem-solving examples include helping with a stray cat by scanning for a microchip and contacting the owner, and assisting with a dog’s dental issues.
•A minority of recent reviews raise concerns about communication and service handling (including a complaint about a rescheduling call and lack of later resolution).
•Multiple negative reviews focus on costs and expectations around a monthly pet plan, including reports of being told a visit would be included and then being charged, and a complaint about being charged for an appointment plus antibiotics that the reviewer believed should have been covered.
•One reviewer criticises the clinical approach in their case, describing being prescribed antibiotics despite being told the clinic didn’t know what was wrong.

Reviews for Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton

Note: Showing the 5 most recent Google reviews out of 161 we track in total. Recent reviews may not be representative of overall sentiment.

Michael C

a month ago

Extremely Disappointing First Experience – Unprofessional Communication I had high hopes for Rogers, Brock & Barker, especially after my initial registration. However, my first experience with the Abbey Hulton branch was incredibly disappointing and unprofessional. When I registered my dog, Theo, I clearly stated that I wanted him to see Dr. Paul exclusively for non-emergency appointments, as I highly value continuity of care. Unfortunately, this request was not respected, leading to unnecessary confusion. On the day of my appointment, I received a call from Claire, one of the staff members, informing me that my appointment had been rescheduled because the vet was unwell. While I fully understand that emergencies happen, the manner in which Claire handled the situation was unacceptable. She repeatedly cut me off, was dismissive when I tried to clarify my preferences, and spoke over me. When I calmly explained that people sometimes repeat themselves when feeling insecure, she accused me of being rude and abruptly hung up the phone. This left me feeling disrespected and frustrated, especially given that this was my first interaction with the clinic. To make matters worse, I never received a follow-up or resolution, despite the Practice Manager, Lauren Cowie, promising an investigation within 20 working days. It has now been over a month, and I have yet to hear back. I am now seeking a resolution through other channels, but I would advise potential clients to be cautious. If you are looking for a practice that treats both pets and owners with professionalism, respect, and transparency, I would recommend looking elsewhere.

Becky

2 weeks ago

Amazing vets! Took my puppy in today had my hands full with a pram they helped me out and took the dog in get injections and cut her nails. Would 100% recommend

3 months ago

Michelle Amor

Amazing staff , even rang the day after see how Missy was after her operation… would recommend…. Excellent … Missy is now on the road of recovery thank you staff your amazing

MJS Car Sales Limited

4 months ago

Helped immensely today with a stray cat we took in, we contacted them to advise we had a stray cat and asked for their advice. They advised to head along so it could be scanned for a microchip, we went down, the cat was scanned and the owner was contacted. The cat was 17 years old, deaf and had been missing for a week. The cat was reunited with its owner shortly thereafter. Thankyou for assisting.

Michael Hayfield

9 months ago

Very professional, the staff are really friendly and we're able to help with my dogs teeth problems. I've only had positive experiences with this practice so far.

Vanessa Ferreira

When you go to a vet and ask for help for your animal , they are suppose to offer help and try their best to investigate the animals health . In this day I was told that they didn’t know what what wrong with my pet and that they would prescribe antibiotics. Why would you prescribe antibiotics if you don’t know what’s wrong with it ?? Sad to say I’m going to cancel everything . Not only I have been paying for monthly pet care . I was gobsmacked when they made me pay £69 for the appointment and antibiotics, that were suppose to be for free. This vet surgery has gone so bad . So many other people are complaining as well . Only one vet has been nice . And I haven’t seen her since I first went in with my pet . And to finish, don’t even call them . They never answer the phone or read emails .

Jon Fradley

a year ago

I registered my Border Collie Pippa couple of months ago and took out the monthly pet plan. The kennel cough vaccination is covered in the plan. I wanted Pippa to have the vaccination because she had history of it and she mixes with lots of other dogs in different counties. I was told that she does not need it so after a disagreement she finally got the vaccination. A couple of weeks ago I noticed her scooting and biting herself. Personally I would not be surprised if the treatments are cheap and of poor quality. I taken Pippa to the nurse at a cost of £28 to clear her anal glands out. The issue carried on so a couple of days ago I called the vets and was told to bring her down at no cost because you get so many visits in with the plan. The vet examined Pippa and checked her glands which were fine. I was told she might need some anti inflammatory tablets. When I went to pay for my tablets I was faced with a bill of £69.78 for the tablets and consultation. I was told by the receptionist I had to pay. You have to sign into this plan for 12 months but after then I will be taken Pippa elsewhere.

Rogers, Brock & Barker Veterinary Surgeons - Abbey Hulton