Bramble and Bear Veterinary Care

- Dr Grace, Dr Thomas and Nurse Ben are thanked in one recent review for advice, treatment and nursing during an emergency case. - Dr Iona is praised for being patient and honest with a very fearful rescue cat. - Hannah, Matt and Anna are remembered by a long-term client for notably compassionate care.

Bramble and Bear Veterinary Care in Stoke-on-Trent offers consultations, including at-home consultations, alongside end-of-life care, surgery and hospitalisation, and it also functions as a veterinary nurse training facility. Reviews point to a practice that sees both routine cases and urgent problems, with examples including overnight care for a blockage, emergency treatment, cancer comfort care and support with euthanasia. Recent feedback is largely very positive, though there are isolated complaints about long waits and a disputed out-of-hours home euthanasia experience.

Services

•Consultations, including at-home consultations. Reviews also mention calm handling for nervous or reactive pets, including a very fearful rescue cat and a dog that barks throughout visits.
•End-of-life care, including put-to-sleep appointments and end-of-life care plans. Recent reviews describe compassionate in-practice euthanasia support and ongoing comfort-focused care for a dog with cancer.
•Hospitalisation and urgent care. Review examples include overnight care for a dog with a blockage, taking in a sick puppy promptly, and emergency treatment for a dog that later made a full recovery.
•Surgery and wider medical treatment. Surgery is listed by the clinic, and review examples include eye ulcer management where alternatives were discussed before surgery.
•Veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

Reviewers specifically mention Dr Grace, Dr Thomas, Nurse Ben, Dr Iona, Hannah, Matt, Anna and Lily.

•Dr Grace, Dr Thomas and Nurse Ben are thanked in one recent review for advice, treatment and nursing during an emergency case.
•Dr Iona is praised for being patient and honest with a very fearful rescue cat.
•Hannah, Matt and Anna are remembered by a long-term client for notably compassionate care.
•Across reviews, the wider team is regularly described as kind, calm, reassuring and good at explaining options.

Reviews

Google rating: 4.8/5 from 169 reviews.

•Many recent reviewers describe the team as kind, compassionate and gentle, especially in stressful or emotional situations.
•Owners often mention clear explanations and being given options without feeling rushed.
•Recent examples of care include overnight treatment for a blockage, emergency treatment, support for cancer comfort care, euthanasia support, and help with nervous pets.
•A small number of recent negative comments focus on waiting times of 30 to 60 minutes or more, and one strongly critical review disputes the clinic’s handling of an out-of-hours home euthanasia request and earlier registration communication.

Reviews for Bramble and Bear Veterinary Care

Note: Showing the 10 most recent Google reviews out of 169 we track in total. Recent reviews may not be representative of overall sentiment.

Kathy Beard

1 month ago

After being quoted £750 to remove one loose tooth from my cat at my local uttoxeter vets I decided to try else where ,and im so glad I did ! Bramble and bear told me the tooth would likely drop out by itself but If I wanted it removed it would be £350 ,and would for that take out up to six teeth if there was any problem with them while she was sedated .fantastic team working very hard to keep prices low .would recommend

Emjay Harris

Absolutely brilliant vets, my dog is quite naughty and will bark like crazy during visits, but the staff there remain calm and are absolutely brilliant with her

The Dog Team UK

What an amazing team you are! Thank you so much for your humanity and kindness! Your gentle and skilled approach was exactly what was needed.

Aaron Ryder

Consistently 30 mins to an hour wait if not more on mulitple occasions and always running behind. Not reccomended if you dont have am entire day free is abit ridiculous and no system or anything to inform you there is an extra wait you just have to sit and guess

Annabel Terry

I would highly recommend this practice. My Scottie came in for emergency treatment, Dr Grace and Dr Thomas and Nurse Ben were all amazing with advice, treatment and nursing Aggie to full recovery. I can’t thank you all enough for looking after her and reassuring me on her progress during this difficult time. I would 100 percent recommend you. Thank you again from the bottom of my heart. Love Annabel and Aggie xx

louise potts

3 months ago

Never heard of this place before but after my dog had a blockage and we had seen another well known vets, who had no empathy for us or our dog we were recommended to try Bramble and Bear by two different people. Wow what can I say, from the first phone call they were so helpful and kind, the vets is more like a luxury spa than a vets, it’s beautiful!! They took our Hugo over night and treated him like their own, such kind and caring people and our boy is back to his normal self now thanks to them and half the price of the previous vets we used…..definitely recommend 100%!!!!

Kornflake C

I called them out of hours recently, desperate for someone to come out to euthanise my boy as he'd gone into respiratory distress and was suffocating in front of me. They refused, said they couldn't do it but their website notes that they will perform home visits OOH in exceptional circumstances. I feel like an animal suffocating to death should've been dealt with as exceptional but apparently not. He gasped for breath for an hour after that. I watched as his gums turned pale, his eyes began to sink - dents forming across the surface, he made little grunting noises, utterly terrified, desperate for salvation. I felt helpless because he wasn't deemed an "exceptional circumstance", he wasn't stable enough to transport. By the time i finally managed to get Dignipets to come out, it was too late. They were too far, with limited appointments. It was a harrowing experience which my baby boy didn't deserve. If you're not willing to offer the service, don't advertise it on your website. Furthermore, I tried to register with them a few years ago, when they were setting up their physical clinic. Was told that they weren't accepting new clients but would add me to a waiting list. I never heard back but did receive two texts requesting payment, not entirely sure what for. **in response to rubbish reply** I’m not sure where you got that my pet was a “cat” from — this appears to be a generic copy-and-paste response. I also did not receive any follow-up contact from your practice. I have checked my call history thoroughly. I have now located the two payment request links sent shortly after my original call. When opened, they led to a £20 registration page. This link was sent shortly after I was told you were not accepting new clients and that I would be added to a waiting list. At no point was I advised to expect a payment link, nor that payment was required simply to be placed on a waiting list. It is not reasonable to assume a client would infer this from an unexplained text message which simply noted "open link to make secure payment" - which I ignored in view of it looking very much like a scam. While I understand you had no legal obligation to attend a non-client, the RCVS places strong emphasis on clear client communication and on taking reasonable steps to prevent animal suffering. Given that I clearly explained I had been on your waiting list for 18 months, this should have indicated an administrative or communication failure. You could've pointed me to the payment link which I would've actioned right then and there had I know that this was required. Lowered rating as your reply only proves frustrating.

Amanda Bakewell

Bramble and Bear give a first class service to animals. They go above and beyond and they give the upmost care to your pet. I would highly recommend Bramble and Bear

Megan Leech

Amazing vets, always accommodating with my two dogs, recently had to bring out little puppy in as she wasn’t very well and they took her in with no problem, when iv sprung our other dog on them in appointments when I had a slight worry they have never said no, and last year my old dog got diagnosed with cancer and they were amazing with us to keep him comfortable always on the end of the phone !

Alicia Burton

Cannot recommend these guys enough, we had our cat looked after when it was just Hannah Matt and Anna and the compassion and care they gave us was second to none, we have since had a dog and even though it is a 20 minute journey for us there is no practice I would rather take our dog to. Whether you get seen by Hannah, Matt, or any of the wonderful team, they all provide outstanding care, and genuinely care about your pets. Can’t recommend this practice and its team enough