Charter Veterinary Surgeons – Vets in Stoke-On-Trent
Clinic Overview
- Recent feedback is mostly very positive, with repeated praise for a friendly, caring, and professional team. - Several reviewers describe being with the practice for a long time, including comments from owners who say they have used Charter for 20 to 35 years. - Named praise continues for Marcus, Natalie, and Ray, and recent examples mention cats and dogs being well looked after and owners feeling reassured during visits.
Services
- •Routine preventive care for cats and dogs, including annual booster vaccinations and intranasal kennel cough vaccination.
- •Parasite prevention to take home, with review examples including Droncit wormer and Symparica flea treatment.
- •General vet care and ongoing support, with feedback describing friendly consultations, follow-up care, and pets being accommodated at short notice.
- •Health pack scheme, described by one owner as a monthly instalment plan that helps spread the cost of care.
- •Veterinary nurse training facility.
- •Out-of-hours arrangements: clients have noted that the practice does not provide a direct 24/7 out-of-hours service through the clinic itself.
Pricing
No published pricing information is currently available for this clinic.
People
Named team members mentioned by clients include Marcus, Natalie, and Ray on the front desk. Older feedback also names Pip. Reviews consistently praise the wider reception, nursing, and vet team for being friendly, caring, experienced, and professional.
Reviews
Google rating: 4.5/5 from 81 reviews.
- •Recent feedback is mostly very positive, with repeated praise for a friendly, caring, and professional team.
- •Several reviewers describe being with the practice for a long time, including comments from owners who say they have used Charter for 20 to 35 years.
- •Named praise continues for Marcus, Natalie, and Ray, and recent examples mention cats and dogs being well looked after and owners feeling reassured during visits.
- •Negative feedback in the recent sample is limited, but one owner was upset that staff repeatedly used the wrong name for their cat during a euthanasia appointment.
