Hope Veterinary Surgery – Vets in Stoke-On-Trent
Clinic Overview
- Named praise for Debbie/Deborah: She is the staff member mentioned most often, especially for compassion, clear communication and dedication. - Friendly, organised practice: Reviewers describe the clinic as clean, tidy and well organised, and say the team across reception, nursing and veterinary roles is warm and professional. - Responsive when pets need quick help: One owner says they were seen within an hour after raising a post-op problem, and another long-term client praises the standard of post-operative care.
Hope Veterinary Surgery is an independent practice established in 2009. The clinic website says it has a team of 30+ staff, including 10 vets, and treats a wide range of species including dogs, cats, horses, sheep, cows and iguanas. Recent reviews often describe a friendly, well-organised practice with quick help for urgent problems, and Debbie/Deborah is repeatedly praised for clear explanations and compassionate care.
Services
- •Species treated: The practice website says the clinic sees dogs, cats, horses, sheep, cows and iguanas.
- •General and urgent care: Recent reviews mention being able to get urgent help quickly, including one owner who says they were offered an appointment within an hour after a post-operative concern.
- •Post-operative support: Longer-term feedback highlights strong post-operative care and attentive follow-up.
- •Out-of-hours arrangements: Emergency cover outside opening hours is provided by MiNightVet Stoke.
Pricing
No published pricing information is currently available for this clinic.
People
- •Debbie / Deb / Deborah: Repeatedly praised in reviews for being knowledgeable, kind and down to earth, with several owners highlighting how clearly she explains things. Recent feedback also mentions patience with worried owners, thorough answers, and careful follow-up when pets needed extra attention.
- •Wider team: Receptionists, nurses and vets are described as friendly, professional, polite and helpful, with reception staff specifically mentioned as welcoming.
Reviews
Hope Veterinary Surgery has 4.7 stars from 671 Google reviews. Recent written feedback is mostly positive, with a small number of negative comments alongside many strong recommendations.
- •Named praise for Debbie/Deborah: She is the staff member mentioned most often, especially for compassion, clear communication and dedication.
- •Friendly, organised practice: Reviewers describe the clinic as clean, tidy and well organised, and say the team across reception, nursing and veterinary roles is warm and professional.
- •Responsive when pets need quick help: One owner says they were seen within an hour after raising a post-op problem, and another long-term client praises the standard of post-operative care.
- •Some criticism on cost and communication: A small number of recent reviewers mention rising prices and dissatisfaction with communication around a cat’s prognosis and what happened after the pet died.
