Companion Care (Stoke Festival) Ltd T/A Vets4Pets
Vets in Stoke-On-Trent, Staffordshire
Companion Care (Stoke Festival) Ltd T/A Vets4Pets – Vets in Stoke-On-Trent
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Companion Care (Stoke Festival) Ltd T/A Vets4Pets, located in Stoke-On-Trent, is a veterinary clinic that also serves as a veterinary nurse training facility. The clinic has an overall Google Maps rating of 4.2 stars based on 285 reviews, indicating a generally positive perception among a sizable number of clients, though the consensus is not overwhelmingly positive.
The customer reviews reveal a mixed experience. On the positive side, Paul, a vet at the clinic, is notably praised for his care, compassion, and thorough knowledge, significantly enhancing client confidence in the treatment of their pets. Another reviewer echoes these sentiments about an unnamed older male vet who demonstrated kindness and professionalism. These positive interactions suggest a degree of personalized care and expertise that can be expected at the clinic.
Conversely, there are several criticisms, particularly regarding the clinic’s customer service and communication. Some clients have expressed dissatisfaction with the reception staff, describing them as rude and unhelpful, which has negatively impacted their overall experience. Furthermore, there are complaints about inconsistent veterinary opinions and a lack of effective communication regarding pet conditions and pricing.
While the clinic has areas of strength, particularly in the quality of its veterinary professionals, the mixed reviews suggest that improvements in customer service and communication could enhance client satisfaction. Pricing details are not transparently mentioned in the reviews, indicating an area where the clinic might benefit from greater clarity. Overall, potential clients might weigh the quality of veterinary care against the noted service challenges when considering Vets4Pets in Stoke-On-Trent.
Special Services
Veterinary nurse training provided
Location
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Contact
Animals Treated at Companion Care (Stoke Festival) Ltd T/A Vets4Pets
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Companion Care (Stoke Festival) Ltd T/A Vets4Pets
Opening Hours
Hours
Reviews for Companion Care (Stoke Festival) Ltd T/A Vets4Pets
Note: Showing the 5 most recent Google reviews out of 285 we track in total. Recent reviews may not be representative of overall sentiment.
Zara Black
2 months ago
If i could leave less that one star I would. Absolutely shocking service. They dont answer the phone and the receptionists are very misrable when you arrive for your appointment. Theres no communication about your pet or price. Do yourself a favour and travel a little further to longton pets at home, lovely atmosphere and very polite staff and guess what they answer the phone.
Timmzey (Timmzey)
2 months ago
Paul at Vets4Pets is an absolute gentleman. Care, compassion and thorough knowledge. Knew all the finer details relating to condition before we even got into the room - talked through every part of his examination and gave us confidence with our Cat following a Life Threatening Injury. We always have a great experience here at V4P/PAH but with Paul (2 or 3 times now), its at another level entirely. A priceless asset to the business, customers but most importantly your Pet ❤️ 🐱
Nathan Adams
3 months ago
Whoever the older man vet was today at 5:15 we didnt get a name but wow, ive never met such a nice vet, he explained to us everything he was checking and we could tell he was an animal lover by how he treated our cat, she instantly felt at ease with him, thank you whoever you are
Josephine Barker
5 months ago
We brought our daughter a hamster from pets at home (big mistake) and had no choice but to register him at Vets4Pets Hanley as he was sold to us with problems. Each time we have to deal with anyone at this branch, all we get is rude miserable and unhelpful staff. The male receptionist is absolutely useless and may as well be speaking to you in his sleep. For the prices they charge for a consultation you would expect to receive more help. When I have called other vets (such as Roger Brock and Barker) they are willing to give you advise over the phone and help as much as possible, even if you are not registered there. However when I have asked Vets4Pets for advice just until I can get him seen, they refuse to help you. It seems like they only care about making money and if they can’t charge you, won’t give you any advice at all. I will be changing surgery’s asap.
Lydia Gregory
5 months ago
After being at this vet’s for nearly 2 years, I finally got my cat into a different vet’s.. I don’t recommend this vet at all, after going back numerous times about the same problem one vet would tell me one thing and the other vet would then say something completely different, never found the underlying cause of what was wrong with him, when I asked the vet about this she said it was probably to do with the vet misunderstanding… well how can you prescribe medication to something you don’t understand . THE MAN ON THE RECEPTION WITH THE GLASSES IS RUDE!!! dosent have any empathy or compassion towards people and when asking him questions or to explain something you get a condescending answer or just complete rudeness. Would not recommend and will never put my cat through this again with them .
