Companion Care (Stoke Festival) Ltd T/A Vets4Pets

- Strong praise for some vets: Paul is repeatedly commended for compassionate, detailed consultations, and another unnamed vet was praised for gentle cat handling and clear explanations. - Communication is a recurring issue: several negative reviews describe poor communication about pets, treatment plans or pricing, and one owner felt different vets gave conflicting advice on the same ongoing problem. - Reception and phone access draw repeated criticism: multiple reviewers mention unanswered calls and describe reception staff as rude, condescending or unhelpful.

Companion Care (Stoke Festival) Ltd trades as Vets4Pets, part of the Vets4Pets network in Stoke-On-Trent. The practice offers first-opinion veterinary care with on-site diagnostics, imaging, surgery and hospital facilities, with out-of-hours emergency cover provided by Vets Now when the clinic is closed. Recent feedback is mixed: some owners praise calm, thorough vets who explain examinations clearly, while others report problems with communication, consistency and reception service.

Services

•Routine veterinary care for dogs, cats and rabbits, including general consultations and check-ups. Recent reviews particularly mention cat consultations and follow-up care after a serious injury.
•Diagnostics on site, including biochemistry, haematology and blood pressure monitoring.
•Imaging services, with X-ray and ultrasound listed.
•Surgical facilities, including an operating theatre.
•Inpatient care, with a hospital ward and isolation unit.
•Out-of-hours emergency arrangements are through Vets Now when the practice is closed.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews are more mixed on value: some complaints focus on unclear pricing communication and consultation costs, including one reported check-up charge of about £60, while another reviewer disputed advice they were given about the cost of FIV testing.

People

•Paul (vet) is repeatedly singled out for clear explanations, strong preparation and calm, reassuring care, especially with cats.
•Roxanna and Vanessa are mentioned positively in a recent 5-star review, though without detail on their roles.
•One recent review also praised an unnamed older male vet for explaining the examination clearly and putting a cat at ease.
•Several negative reviews criticise the reception experience, including repeated complaints about a male receptionist.

Reviews

Google rating: 4.2/5 from 287 reviews. Recent feedback is mixed, with a noticeable split between very positive experiences with individual vets and complaints about communication and front-desk service.

•Strong praise for some vets: Paul is repeatedly commended for compassionate, detailed consultations, and another unnamed vet was praised for gentle cat handling and clear explanations.
•Communication is a recurring issue: several negative reviews describe poor communication about pets, treatment plans or pricing, and one owner felt different vets gave conflicting advice on the same ongoing problem.
•Reception and phone access draw repeated criticism: multiple reviewers mention unanswered calls and describe reception staff as rude, condescending or unhelpful.
•Value concerns appear in negative reviews: some owners felt consultation charges were high for the experience received, although a few shorter positive reviews simply describe the staff as friendly.

Reviews for Companion Care (Stoke Festival) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 287 we track in total. Recent reviews may not be representative of overall sentiment.

megan long

5 months ago

Roxanna and Vanessa were amazing

James Hyatt

6 months ago

I would give zero stars if I could. I adopted a rescue about 8 months ago. Registered her with them, and took her in for a check up. When I got there, the vet basically asked me what I wanted, what I was going there. I had to explain to him that I'd booked her in for a check up, and I wanted him to do the regular checks, teeth, heart rate, weight, etc. He seemed clueless. I also warned him that owing to being a rescue she was incredibly skittish, and to take it slow with her. The guy didn't listen at all and terrified her so much she bolted and scratched me in the process. Conversely, when I took her to white cross vets, the veterinarian actually listened to me, and took it incredibly slow with her. She even let her pick her up, which ive not been able to do at all yet. Back to vets4pets, I asked about testing for FIV, obviously as she was a rescue, and I have another cat I was cautious about integrating her with. He spouted off some bullsh about how it would cost £400. I later found out that you can do SNAP testing for FIV and other diseases for a much lower cost - he clearly hadn't done his homework, and wasn't able to advise me very well. Lastly, I mentioned that she had been chipped by the shelter, and explained that I wanted to get the chip details updated as I was her new care taker. The guy straight up looked me in the eye and told me that I should try to find her previous owners before doing that. Like B?! I just told you she was a street car from a rescue. She was only 7 months old when I adopted her! The guy just didn't listen at all, seemed out of it, and probably high. And what's more is I was charged £60ish for the inconvenience. Fast forward to one month ago, I registered her at white cross who are way more professional, and only charge £25 for check ups. I would highly recommend, that if you love your pets, avoid this place like the plague.

Zara Black

8 months ago

If i could leave less that one star I would. Absolutely shocking service. They dont answer the phone and the receptionists are very misrable when you arrive for your appointment. Theres no communication about your pet or price. Do yourself a favour and travel a little further to longton pets at home, lovely atmosphere and very polite staff and guess what they answer the phone.

Zoey Shortt

Friendly staff

Timmzey (Timmzey)

Paul at Vets4Pets is an absolute gentleman. Care, compassion and thorough knowledge. Knew all the finer details relating to condition before we even got into the room - talked through every part of his examination and gave us confidence with our Cat following a Life Threatening Injury. We always have a great experience here at V4P/PAH but with Paul (2 or 3 times now), its at another level entirely. A priceless asset to the business, customers but most importantly your Pet ❤️ 🐱

Nathan Adams

10 months ago

Whoever the older man vet was today at 5:15 we didnt get a name but wow, ive never met such a nice vet, he explained to us everything he was checking and we could tell he was an animal lover by how he treated our cat, she instantly felt at ease with him, thank you whoever you are

Josephine Barker

11 months ago

We brought our daughter a hamster from pets at home (big mistake) and had no choice but to register him at Vets4Pets Hanley as he was sold to us with problems. Each time we have to deal with anyone at this branch, all we get is rude miserable and unhelpful staff. The male receptionist is absolutely useless and may as well be speaking to you in his sleep. For the prices they charge for a consultation you would expect to receive more help. When I have called other vets (such as Roger Brock and Barker) they are willing to give you advise over the phone and help as much as possible, even if you are not registered there. However when I have asked Vets4Pets for advice just until I can get him seen, they refuse to help you. It seems like they only care about making money and if they can’t charge you, won’t give you any advice at all. I will be changing surgery’s asap.

Lydia Gregory

1 year ago

After being at this vet’s for nearly 2 years, I finally got my cat into a different vet’s.. I don’t recommend this vet at all, after going back numerous times about the same problem one vet would tell me one thing and the other vet would then say something completely different, never found the underlying cause of what was wrong with him, when I asked the vet about this she said it was probably to do with the vet misunderstanding… well how can you prescribe medication to something you don’t understand . THE MAN ON THE RECEPTION WITH THE GLASSES IS RUDE!!! dosent have any empathy or compassion towards people and when asking him questions or to explain something you get a condescending answer or just complete rudeness. Would not recommend and will never put my cat through this again with them .