Companion Care (Stoke Festival) Ltd T/A Vets4Pets

- Individual vets receive very strong praise in some cases: Paul is repeatedly highlighted for clear explanations, compassion and careful handling, and another recent review says the team were excellent with an anxious dog. - Communication is a recurring weakness: several negative reviews mention poor explanations about treatment, inconsistent advice, or not being clearly told about likely costs in advance. - Reception and phone access remain a frequent complaint: some owners describe unanswered calls and an unfriendly reception experience, although one newer review praised the booking process and staff.

Services

•Routine veterinary care for dogs, cats and rabbits, including general consultations, check-ups and follow-up appointments. Recent reviews mention cat consultations, annual boosters, nail clips, and care for a dog with an upset stomach.
•On-site diagnostics, including biochemistry, haematology and blood pressure monitoring.
•Imaging services, with X-ray and ultrasound listed.
•Surgical and hospital facilities, including an operating theatre, hospital ward and isolation unit.
•Out-of-hours emergency cover is provided by Vets Now when the clinic is closed.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are more mixed on value, with several complaints about unclear pricing communication, unexpected charges and confusion over what a healthcare plan covered. One reviewer reported paying about £60 for a check-up, while another said they were told a necropsy arranged externally could cost £700-£1,000.

People

•Paul (vet) is the clearest positive name in reviews, praised for calm, thorough consultations, strong preparation and reassuring care, especially with cats.
•Roxanna and Vanessa are both mentioned positively in a 5-star review, though their roles were not specified.
•Daniela Strat (vet) is named in one recent negative review.
•Feedback on the wider team is mixed: some reviewers describe friendly, hardworking staff, while others criticise reception and phone handling.

Reviews

Google rating: 4.2/5 from 294 reviews. Recent feedback is mixed, with a noticeable split between strong praise for some clinicians and sharper criticism around communication and front-desk experience.

•Individual vets receive very strong praise in some cases: Paul is repeatedly highlighted for clear explanations, compassion and careful handling, and another recent review says the team were excellent with an anxious dog.
•Communication is a recurring weakness: several negative reviews mention poor explanations about treatment, inconsistent advice, or not being clearly told about likely costs in advance.
•Reception and phone access remain a frequent complaint: some owners describe unanswered calls and an unfriendly reception experience, although one newer review praised the booking process and staff.
•Price sensitivity shows up in reviews: complaints include confusion over healthcare plan cover, consultation charges and the cost of tests, while a smaller number of positive comments simply describe the service as friendly or brilliant.

Reviews for Companion Care (Stoke Festival) Ltd T/A Vets4Pets

No VetsCompared reviews yet

Reviews from pet owners who enquired with Companion Care (Stoke Festival) Ltd T/A Vets4Pets through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 294 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah Kate

1 month ago

The vet, Daniela Strat is rude, extremely unprofessional and needs investigating into. Her knowledge is very questionable. Additionally, no one told me the amount I’d have to pay for the medications, the consultation and the tests so at the end I wasn’t prepared for the cost. I was initially told my healthcare plan covered these costs but now they say it doesn’t. Do not recommend Vets4Pets to anyone. Go to a different vets.

Margherita Mecenero

4 months ago

Goos place good offers

anthony Groom

Amazing service and staff, from initial booking with the hard working reception to the amazing vets. Absolutely brilliant place. Highly recommend.

erica neale

I would never take any pets here.i lost my cat 3 weeks ago he was 10 years 7 months old .I have been this vets since he was 5weeks old,I told the vet that he was wheezy a couple of years ago and he said it was nasal,after still going for boosters and worming and flea treatment I still asked about the wheezy nose they put on the notes NAD.So on the 24th April 26 I went to have his yearly booster jab and nails cut and I said about the wheezy nose and asked her to check his breathing and she said it was fine as previously his HR was 200 and it did come down they said it was the stress of being there as he was an indoor cat he was a little scared but she said it was fine .Then on the 22nd of may 26 my cat came down the stairs and lay on the carpet and made a strange little sound and just died in front of me,I phoned the out of hours and they said take him the vets when open at 9am.we got there and a vet nurse came out looked at him and said yes he's dead,I was well aware that he was ,I asked what they think happened and they said maybe heart attack stroke, Then she showed us a card for cremation boxes and apologised for how small the pictures of them on a laminated were my partner picked one out and then we went home and later, I phoned them and asked how much a necropsy is and they said it was between 700 and 1000 pounds and the animals go to keele university to do them,I thought no thats not happening to my baby boy and we left ,I also got them to email me the all the documents from my appointments since 2015 to may 2026,I looked at all of these notes and there were some discrepancys on my notes,im sorry this is so long but I would never use these vets ever again but this is my opinion .

Anita Conroy

Took my little dog Bella after upset stomach and they were absolutely brilliant with her she is a very anxious dog and they were amazing we were previously with Roger brock and barker and I could not believe the difference in care absolutely brilliant x

megan long

11 months ago

Roxanna and Vanessa were amazing

James Hyatt

1 year ago

I would give zero stars if I could. I adopted a rescue about 8 months ago. Registered her with them, and took her in for a check up. When I got there, the vet basically asked me what I wanted, what I was going there. I had to explain to him that I'd booked her in for a check up, and I wanted him to do the regular checks, teeth, heart rate, weight, etc. He seemed clueless. I also warned him that owing to being a rescue she was incredibly skittish, and to take it slow with her. The guy didn't listen at all and terrified her so much she bolted and scratched me in the process. Conversely, when I took her to white cross vets, the veterinarian actually listened to me, and took it incredibly slow with her. She even let her pick her up, which ive not been able to do at all yet. Back to vets4pets, I asked about testing for FIV, obviously as she was a rescue, and I have another cat I was cautious about integrating her with. He spouted off some bullsh about how it would cost £400. I later found out that you can do SNAP testing for FIV and other diseases for a much lower cost - he clearly hadn't done his homework, and wasn't able to advise me very well. Lastly, I mentioned that she had been chipped by the shelter, and explained that I wanted to get the chip details updated as I was her new care taker. The guy straight up looked me in the eye and told me that I should try to find her previous owners before doing that. Like B?! I just told you she was a street car from a rescue. She was only 7 months old when I adopted her! The guy just didn't listen at all, seemed out of it, and probably high. And what's more is I was charged £60ish for the inconvenience. Fast forward to one month ago, I registered her at white cross who are way more professional, and only charge £25 for check ups. I would highly recommend, that if you love your pets, avoid this place like the plague.

Zara Black

If i could leave less that one star I would. Absolutely shocking service. They dont answer the phone and the receptionists are very misrable when you arrive for your appointment. Theres no communication about your pet or price. Do yourself a favour and travel a little further to longton pets at home, lovely atmosphere and very polite staff and guess what they answer the phone.

Zoey Shortt

Friendly staff