Willow Veterinary Clinic – Vets in Stoke-On-Trent
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Willow Veterinary Clinic, located in Stoke-On-Trent, is a well-regarded veterinary facility with a strong reputation, as evidenced by its impressive 4.7-star rating from 282 reviews. This level of feedback suggests a high level of customer satisfaction and reliability. The clinic is not just a standard veterinary practice; it is also a Veterinary Nurse Training facility and provides emergency veterinary services, indicating a broad range of expertise and readiness to handle urgent cases.
The reviews present a varied picture. On the positive side, many clients, such as Zo H and Linda Lawton, have expressed long-term trust and satisfaction with the clinic. Zo H, a client for 35 years, praises the clinic's highly skilled, ethical, and compassionate care, specifically mentioning Mr. Curry and his team. Similarly, Matthew Cooke highlights the attentive care and accessible advice provided by the staff, reinforcing the clinic's reputation for excellent service.
However, there are also some negative reviews that cannot be overlooked. Jolanta Skulskiene recounts a disappointing experience with a dismissive and unhelpful vet, while Rachel Stevenson criticizes the clinic's handling of a stray cat situation, particularly noting poor customer service from the reception staff.
Overall, Willow Veterinary Clinic appears to be a highly regarded establishment with a few areas for improvement, particularly in customer service interactions. Despite the negative reviews, the overwhelming majority of feedback is positive, indicating that the clinic is a trusted and reliable choice for pet care in the Stoke-On-Trent area.
Animals Treated
Dogs
Cats
Birds
Small Mammals
ExoticsPoultrySpecial Services
24/7 emergency care available
Veterinary nurse training provided
Location
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Animals Treated at Willow Veterinary Clinic
Animals We Treat
Companion Animals
DogsCatsBirdsSmall MammalsExoticsFarm Animals
PoultryOpening Hours – Willow Veterinary Clinic
Opening Hours
Hours
Reviews for Willow Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 282 we track in total. Recent reviews may not be representative of overall sentiment.
Jolanta Skulskiene
2 months ago
Took our new kitten on Saturday and will not be returning again. Rude and incompetent is the only description for this clinic vets. Our 16 week kitten had an obvious scab on his ear and the vet said it was old and dismissed it. I tried to ask her some other questions she had a right face on her and couldn't be bothered, clearly waited for us to leave. It's been 2 days since this visit and his ear problem got worse. The same vet in Tunstall straight away told us what the problem was and prescribed meds. And guess what? He was nice too! My advice is dont bother and take your pets to someone who isn't trying to rip you off and act rule whist doing it.
Rachel Stevenson
5 months ago
Well it doesn’t even deserve 1 star I called the endon practice today to explain we have a cat coming our home and it needs help it’s homeless it’s in a pretty bad way and we have been feeding it to help it and it’s got sores on the inside of the legs and needs to see a vet and the reception lady well wouldn’t even call her a reception lady she should not be working in a veterinary hospital she basically told me I should not be feeding the cat and they won’t do anything to help but they will put it asleep. I am disgusted in the manner of this woman and Clearly should not be working in a vets!!!
Zo H
8 months ago
Our vet's for 35 years. Trusted and appreciated by three generations for exemplary care of the four legged members of our immediate and extended family. Highly skilled and highly ethical, caring and compassionate. Without a blink of hesitation we would all recommend Mr Curry and his team in a heartbeat. Thank you for all that you've done for our former and current pets, their lives and ours undeniably enriched by Willow Veterinary ❤️✨🐾
Matthew Cooke
a year ago
Best vets around, take so much care of your pet and help and advice is always available
Linda Lawton
a year ago
Staff and vets are very friendly. Always been happy with their service. They have looked after my dogs for 5 years and I wouldn't go anywhere else.
