Willow Veterinary Clinic

Willow Veterinary Clinic is described in reviews as a long‑standing practice for some families, with repeated mentions of compassionate support during serious illness and end‑of‑life decisions. It’s also set up for practical in‑clinic diagnostics (one owner describes blood testing with results back in ~20 minutes and further testing discussed). Feedback is mixed on customer experience: several reviews talk about clear explanations and gentle handling, while a small number describe rude or dismissive interactions (including a kitten ear problem that an owner says was initially brushed off and worsened).

Concrete specifics mentioned

•In‑house blood testing discussed for liver/kidney function, with rapid turnaround reported in one case.
•End‑of‑life care is described in detail by one owner (discussing options when a pet was “desperately poorly”).
•Some owners report decades of using the practice across generations.
•Conflicting reports on value for money (one calls pricing “reasonably priced”; another alleges they felt “ripped off”).

Services

•Emergency veterinary services (listed in the provided clinic data as 24/7 or extended‑hours emergency care).
•Diagnostic blood testing: one review describes a blood test to check liver and kidney function, with results in around 20 minutes; additional tests to investigate serious causes (including cancer/leukaemia) were discussed.
•Care for common pet problems: reviews mention kitten ear/skin issues and treatment with medication (the owner reports medication was prescribed after a subsequent visit elsewhere within the same practice group).
•Euthanasia / end‑of‑life discussions: one reviewer describes being guided through options when their elderly pet was very unwell.
•Veterinary Nurse Training facility (listed in the provided clinic data).

People

•Peter (vet): mentioned for calmly explaining test results and options, and for kindness and gentleness during a very difficult visit involving serious illness and a decision not to pursue further testing.
•Mr Curry: praised by a long‑term client who describes high trust built over decades and recommends him and the wider team.
•Reception/consult experience (mixed): one reviewer describes a receptionist as dismissive when asking for help for a homeless cat, and another describes a vet as unwilling to answer questions and dismissing a visible ear problem on a kitten.

Reviews

4.7 stars from 284 reviews. - Clear explanations and calm handling in serious cases: one owner describes a vet explaining blood results clearly and discussing next steps, with a gentle approach during an end‑of‑life decision.

•Long‑term loyalty: one family reports using the practice for 35 years across three generations.
•Friendliness noted, but not consistently: some reviews mention “very friendly service,” while others describe rudeness at reception or a vet appearing uninterested in questions.
•Concerns about being dismissed: one owner says a kitten’s ear issue was described as “old” and not addressed, and that the problem worsened after the visit.
•Cost perceptions vary: one reviewer calls the practice “reasonably priced,” while another alleges they felt overcharged.

Reviews for Willow Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 284 we track in total. Recent reviews may not be representative of overall sentiment.

Rosey Rose

2 weeks ago

Willow vets is the most caring and professional vets I have ever used, both Tunstall and Endon. They are very reasonably priced and genuinely care about your pet.

Chris Clutton

2 months ago

On Monday 27/10/2025 Myself and my partner took our beloved beau to this veterinary clinic. He was desperately poorly We saw an incredible vet named Peter. Who was so kind and calm he explained everything so clearly. He did a blood test on beau to check liver and kidney function. The results took on 20 minutes. Peter explained that beau had a really low blood count and to be sure it wasn’t cancer or leukaemia he would need to do lots of other test. Beau looked so poorly we decided at the age of 12 years it wasn’t fair to put him through the trauma of this good night and god bless you beau. You beautiful boy. Peter we thank you for your time kindness and gentleness with our beau. All the staff were amazing here We appreciate you

Saul Goodman

3 months ago

Stephen Heath

4 months ago

Very friendly service

Jolanta Skulskiene

Took our new kitten on Saturday and will not be returning again. Rude and incompetent is the only description for this clinic vets. Our 16 week kitten had an obvious scab on his ear and the vet said it was old and dismissed it. I tried to ask her some other questions she had a right face on her and couldn't be bothered, clearly waited for us to leave. It's been 2 days since this visit and his ear problem got worse. The same vet in Tunstall straight away told us what the problem was and prescribed meds. And guess what? He was nice too! My advice is dont bother and take your pets to someone who isn't trying to rip you off and act rule whist doing it.

Rachel Stevenson

5 months ago

Well it doesn’t even deserve 1 star I called the endon practice today to explain we have a cat coming our home and it needs help it’s homeless it’s in a pretty bad way and we have been feeding it to help it and it’s got sores on the inside of the legs and needs to see a vet and the reception lady well wouldn’t even call her a reception lady she should not be working in a veterinary hospital she basically told me I should not be feeding the cat and they won’t do anything to help but they will put it asleep. I am disgusted in the manner of this woman and Clearly should not be working in a vets!!!

Zo H

8 months ago

Our vet's for 35 years. Trusted and appreciated by three generations for exemplary care of the four legged members of our immediate and extended family. Highly skilled and highly ethical, caring and compassionate. Without a blink of hesitation we would all recommend Mr Curry and his team in a heartbeat. Thank you for all that you've done for our former and current pets, their lives and ours undeniably enriched by Willow Veterinary ❤️✨🐾

Matthew Cooke

a year ago

Best vets around, take so much care of your pet and help and advice is always available

Linda Lawton

Staff and vets are very friendly. Always been happy with their service. They have looked after my dogs for 5 years and I wouldn't go anywhere else.