Vets Now (Stoke) – Vets in Stoke-On-Trent
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Corporate
Clinic Overview
Vets Now (Stoke) is an out-of-hours emergency clinic for small animals in Stoke-on-Trent, part of the Vets Now emergency network within IVC Evidensia. It focuses on urgent evening, overnight, weekend and bank holiday care, with owners often describing prompt phone triage followed by in-clinic assessment and treatment. Reviews also highlight clear explanations of likely diagnoses and options, and updates by phone when pets need to stay for monitoring.
Services
- •Out-of-hours emergency care for small animals, including urgent assessments, treatment, and support during late-night, weekend and holiday emergencies.
- •Phone advice and triage, with owners describing helpful guidance on whether a pet needed to be seen urgently and what to expect on arrival.
- •Assessment and treatment planning, with vets explaining possible diagnoses, treatment options and likely next steps before owners decide how to proceed.
- •Examples mentioned by owners include urgent weekend treatment for dogs, emergency help for a young puppy, care after a dog attack, road-traffic injury care, treatment for a cat that was able to go home after a few hours, and help with a cat repeatedly escaping a post-spay cone.
- •Hospitalisation and monitoring when needed, including a longer stay described by one owner with regular phone updates and a visit during admission.
- •Video consultations are listed by the clinic.
- •The wider network also lists access to specialties including neurology and oncology, as well as 24-hour referral hospitals.
Pricing
No published pricing information is currently available for this clinic.
People
- •Emily (vet): Repeatedly praised for being kind, communicative and reassuring during emergency care, with one owner also noting that she understood financial concerns alongside the medical situation.
- •Amanda (front desk/reception): Frequently mentioned for calm, compassionate support during stressful arrivals and for helping owners feel more at ease.
- •Bex (vet): Described as thorough, gentle and very helpful during a consultation with a dog.
- •Ruth (vet): Thanked for discussing the best treatment approach for a cat and helping the pet return home the same day.
- •Katie (vet): Described as calm, reassuring and thorough when treating a dog after an attack.
- •Maisie (staff member; role not specified): Thanked for patient, attentive late-night help with a post-spay cone problem.
Reviews
Google rating: 4.3 stars from 630 reviews.
- •Many recent reviewers describe the service as fast, professional, caring and efficient during urgent out-of-hours visits.
- •Communication is a recurring strength, with owners mentioning helpful phone advice, full assessments, and clear explanations of possible diagnoses and treatments.
- •Reception and clinical staff are both praised, with named thanks for Amanda, Emily, Bex and Ruth, alongside positive comments about friendly arrivals and reassuring care.
- •Price is a mixed theme: some owners say emergency fees feel very high, including one review citing a £302.50 consultation charge, while others felt the quality of care justified the cost. There is also an isolated recent complaint about being turned away with a stray cat and dissatisfaction with customer service afterward.
