Stoke PDSA Pet Hospital – Vets in Stoke-On-Trent
Clinic Overview
- Recent feedback is strongly positive overall, with many short reviews describing the staff as amazing, helpful, professional, and eager to assist. - Owners particularly praise the team’s handling of urgent and serious cases, including emergency appointments, blocked bladder treatment, care after a road accident, and intensive support even when the outcome was poor. - Compassion and communication stand out repeatedly, with reviewers mentioning patient explanations, kindness during euthanasia and bereavement, and staff making stressful situations easier to manage.
Stoke PDSA Pet Hospital is part of the PDSA charity rather than an independent practice. It provides free and low-cost veterinary care for pets in need. Recent feedback continues to centre on urgent and serious cases, with many owners praising compassionate treatment, clear communication, and supportive handling in difficult situations, alongside recurring comments that the hospital can be very busy.
Services
- •Free and low-cost veterinary care.
- •Urgent and emergency appointments, including examples of owners being offered help quickly when a pet was critically unwell.
- •Care for serious medical cases, with recent reviews mentioning treatment for a cat with a blocked bladder and post-accident support for a cat hit by a car.
- •Overnight care has been mentioned by one owner in connection with an emergency case.
- •End-of-life care, including euthanasia, with one owner specifically praising the team for seeking a second opinion before euthanising a cat with fluid around the heart and lungs.
- •Ongoing support around difficult outcomes, including bereavement situations and follow-up after treatment.
Pricing
No published pricing information is currently available for this clinic.
People
- •Mya: thanked by name for supportive handling after a cat was brought in following a road traffic accident, including a later follow-up call.
- •Unnamed vets: praised for explaining treatment clearly, answering questions patiently, and offering second opinions in difficult cases.
- •Receptionists, nurses and wider staff team: repeatedly described as kind, empathetic, professional, and helpful, especially in emergencies and end-of-life situations.
Reviews
Google reviews: 4.7/5 from 1,147 reviews.
- •Recent feedback is strongly positive overall, with many short reviews describing the staff as amazing, helpful, professional, and eager to assist.
- •Owners particularly praise the team’s handling of urgent and serious cases, including emergency appointments, blocked bladder treatment, care after a road accident, and intensive support even when the outcome was poor.
- •Compassion and communication stand out repeatedly, with reviewers mentioning patient explanations, kindness during euthanasia and bereavement, and staff making stressful situations easier to manage.
- •The main recurring downside is pressure on capacity: some owners mention limited appointment availability, delays in hearing back, and busy parking, while one reviewer reports a serious complaint about misdiagnosis and a poor outcome.
