Stoke PDSA Pet Hospital

- Recent feedback is strongly positive overall, with many owners describing the staff as amazing, helpful, professional, and eager to assist. - Emergency care stands out, including one owner saying their pet was taken straight in when she was struggling to breathe, and others praising the team’s handling of serious or traumatic cases. - Compassion and reassurance are recurring themes, with reviewers highlighting clear explanations, kindness during difficult decisions, and thoughtful gestures such as helping keep an owner calm while waiting.

Services

•Free and low-cost veterinary care through the PDSA charity.
•Urgent and emergency help, with recent examples including a pet taken straight in while struggling to breathe and support for pets brought in when critically unwell.
•Treatment for serious medical problems, including a previously mentioned blocked bladder case and care after a cat was hit by a car.
•Surgery is also mentioned in recent feedback, with one owner describing follow-up surgery a few days after an emergency visit.
•End-of-life care, including euthanasia, with praise for the team’s compassionate handling and for seeking a second opinion in a difficult case involving fluid around the heart and lungs.
•Ongoing support around difficult outcomes, including follow-up contact and compassionate care when treatment did not lead to the hoped-for result.

Pricing

No published pricing information is currently available for this clinic.

People

•Mya: praised for supportive handling after a cat was brought in following a road traffic accident, including a later follow-up call.
•Vets: repeatedly described as kind, helpful, and clear in their explanations, with recent feedback also mentioning compassionate support during surgery and end-of-life decisions.
•Receptionists, nurses and wider staff team: often described as welcoming, professional, empathetic, and calm under pressure, especially in emergencies.

Reviews

Google reviews: 4.6/5 from 1,169 reviews.

•Recent feedback is strongly positive overall, with many owners describing the staff as amazing, helpful, professional, and eager to assist.
•Emergency care stands out, including one owner saying their pet was taken straight in when she was struggling to breathe, and others praising the team’s handling of serious or traumatic cases.
•Compassion and reassurance are recurring themes, with reviewers highlighting clear explanations, kindness during difficult decisions, and thoughtful gestures such as helping keep an owner calm while waiting.
•The main negative theme is pressure on capacity, with some reviewers mentioning limited appointment availability, delays in hearing back, and parking difficulties when the hospital is busy.