I can’t thank the team at Rogers, Brock & Barker in Longton enough for the kindness and dignity they showed my little cat, Moon.
She had sadly been found at the roadside after being hit by a car and was brought into the practice by a kind member of the public. The team kept her safe and cared for until I was able to find her and come in.
It was one of the worst mornings of my life, but the compassion shown to both Moon and me meant more than I can properly put into words. They gave me the space and time I needed to say goodbye to my little girl and treated her with such gentleness and respect.
I will always be grateful that, in such awful circumstances, she was somewhere safe and cared for at the end.
Thank you for looking after my Moon 🐈⬛️🌚🤍🪽
Had my dog with this vets practice as a pup he was on a plan for flea and worming, this was a 12 month plan.
After 6 months we turned up for our monthly appointment to be told although we had a card from them that the appointment had not been booked in and could not be seen and no medication given. We were told we would get a call to book his next appointment NO CALL so I cancelled the direct debit.
My dog is now 17 months old and they are now per suing the remainder of the 12 months money although we never had any further appointments or medication and I have had to pay a different vet during this time for the medication and checks on my dog.
AVOID this vets as they SCAM money for treatment not given.
Disgusting vets now!
Taking my animals elsewhere
I took my kitten, Sapphire, to this vet after she was attacked by a dog. She was clearly dying, and I brought her in so she could be disposed of respectfully after passing. The kitten died at the vets with no treatment provided, which was exactly what I expected.
Months later—months—I started receiving random, threatening letters claiming I owed over £60. Now they’re threatening to neglect my other registered animals and deny them care if I don’t pay within two weeks. This clinic doesn’t care about animals; they thrive off grief and distress. They’re heartless and money-hungry. Avoid them if you care about your pets or yourself
Not happy my partner took a cat there which was lying in the back garden so being animal lovers we took it to the emergency vets the lady that we saw was not helpful at all would not give us any information about the cat and also said that we would not be contacted to let us know how the cat was.
Anyway we called again aboit a week later to find out about it but the lady we saw although she was helpfull but could not give us any information upto now which is 3wks since the second visit we have still not heard anything from them.
My pet poodle will not be going there anytime soon she goes to shires vets in eaton park they are top draw vets
Roger brook and barker have been amazing with both my dogs my first Toby and recently with Ralph amazing staff who go above and beyond wouldent go anywhere else
The contract you put my dog on had to be paid even tho she left the area . You changed her flea/wormer brand to your own brand without asking to your own brand . You kept 4 months worth of the new tablet which were useless to her . You should not stockpile a dogs flea/ wormer you shld weigh the dog! Yr reception is rude if you try to get through to a Manager/Owner to complain. They say the person isnt there etc
I am absolutely fuming. My dogs have been with rogers, brock and barker for about 13 years and 8 years, i have spent thousands and both are on healthy pet club and have had other pets during and before i had my dogs so my family has been with the vets for about 20 years. i am owed a refund and 7 weeks down the line and i still haven't received it. I have chased this up pretty much each week and when my dogs have been to the vets.its apparently been chased up by 4 different people and has already been sent to management who approved it last week after 6 weeks, i was reassured it would be applied to my account last week, tried to use it on monday and the receptionist was arsey and it still hasn't been applied and that it would need to go to management AGAIN. Ive rang today again and it hasnt been applied and has to go to management AGAIN. How many times does it need to go to managemen? I pay my vets bills in full straight after my consultation and as I've said, ive spent thousands over the years and they cant even be arsed to apply a small refund to my account. What if the refund was a large amount that was needed to fund the treatment of one of my dogs and he couldnt get treatment without those funds? Ive also had a promise for a call back regarding medication for my dog last friday and they couldnt be bothered to ring me back, i had to chase it again. I am not happy and if the refund is not applied to my account today, ill be cancelling healthy pet club and finding a new vets for my dogs. Im not one to write reviews but it has been an absolute piss take, ive wasted time, effort and energy to try and get this resolved and still no closer to a resolution 7 weeks down the line. Disgusting
Edit.. Won't let me write another review. 100% changing vets and cancelling healthy pet club. Brought my now only dog in yesterday as i thought i found a lump (eldest dog had to be put to sleep last year due to a sarcoma in his spine which was untreatable), anyway paid £73 for consultation and meds for inflammation (for her ear) no issues.. Since the passing of my eldest dog, my current dog has been struggling with grief, understandably, and she will occasionally wet herself whilst lying on the sofa with me (happened about 3 times since aug 25) but hasn't done it in a while, so the meds they prescribed causes her to urinate more often so today she has now wet herself 3 times, i didnt bring it up to the nurse or vet yesterday as she hasnt done it in a while so thought it had stopped so ive just rang up and asked if i could quickly speak to the vet when they have 5 for advice and whether i need to be concerned and bring her in again for tests etc (bearing in mind had a full health check in dec and a full check yesterday) to be told if i want to speak to the vet over the phone id be charged a consultation fee 🤣 and then i suppose if i had to bring her in, id have to pay another consultation fee aswell? At £50 a time so £173 in a week. I am an owner that will pay what ever needs to be paid to ensure their animals are okay, last year i spent about 6k on my eldest within 12 weeks. As I've said, ive been with these vets for 20+ years (my mum before i had dogs 14 years ago) with countless pets, rabbits, guinea pigs, gerbils and my dogs and ive spent thousands over 14 years with 2 dogs (healthy pet club is about 5k on its own) and always recommend these vets to friends and even strangers in pet shops.. well, no more 🖕🏻. Don't mind paying a consultation fee what so ever but when its following medication prescribed yesterday and paying for a consultation fee already and whether i need to be concerned, I've got to pay £50ish quid for a 3 minute phonecall. Honestly, don't waste your time and money and 50% of the reception staff have a bad attitude, which makes difficult, upsetting and concerning situations involving your pets 100% worse as there is no empathy or compassion. If you hate your job, find a new one but don't put your negative attitude on to me
Very good vets,all staff are lovely.
We recently lost our fabulous little dog and can't thank them enough for the way he was treated in the 9 years of his life.
Excellent care of both of our dogs
