Goldenhill Vets4Pets Ltd – Vets in Stoke-On-Trent
Clinic Overview
Goldenhill Vets4Pets Ltd is a Vets4Pets practice in Stoke-on-Trent with in-house diagnostics and surgery, including an in-house laboratory, operating theatre, hospital ward, isolation unit, separate dog and cat wards, digital X-ray, and ultrasound. The clinic lists a broad medical and surgical scope, including orthopaedics, airway surgery, cruciate surgery, fracture repair, dentistry, and ear surgery. Recent feedback is largely positive, with repeated praise for friendly staff, welcoming reception support, and quick access to appointments, alongside a small number of complaints about staff manner and one missed quote request.
Services
- •Diagnostics and monitoring: in-house testing includes biochemistry, haematology, and blood pressure monitoring, supported by an in-house laboratory.
- •Imaging: digital X-ray and ultrasound are listed.
- •Surgery and procedures: the clinic lists orthopaedics, airway surgery, cruciate surgery, fracture repair, ear surgery, and dentistry.
- •Routine and preventive care: microchipping, prescriptions, and a nurse clinic, including a weight clinic.
- •Travel and certification: Animal Health Certificates are listed.
- •Facilities: the clinic has an operating theatre, hospital ward, isolation unit, and separate dog and cat wards.
- •Examples from recent reviews: owners describe being seen quickly for urgent problems, including a same-morning appointment for a cat with a mouth abscess that was treated with an antibiotic injection and a week of medication, and a same-day eye appointment for a dog with a corneal ulcer.
- •Out-of-hours: when the clinic is closed, emergency care is provided through Vets Now Stoke on Trent.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are limited, but one owner mentioned being given neutering prices during a visit, while another reported that a requested quote was not provided.
People
- •Kate Green (Veterinary Surgeon & Joint Venture Partner): praised for a calm, caring manner, including gentle handling during check-ups and vaccinations and an unrushed consultation with an older cat.
- •Alex Harvey (Veterinary Surgeon & Joint Venture Partner): named in one negative review that criticised his manner and handling approach during a dog's treatment.
- •Christopher Lally (Veterinary Surgeon, MRCVS): listed on the clinic website.
- •Ella Clarke (Head Veterinary Nurse): listed on the clinic website.
- •Sam Edwards (Registered Veterinary Nurse, RVN): listed on the clinic website.
- •Reception team: frequently praised as friendly, helpful, welcoming, kind, and considerate.
Reviews
Google rating: 4.7/5 from 420 reviews.
- •Many recent reviewers describe the team as friendly, welcoming, and helpful, with especially positive mentions for the reception staff.
- •Several reviews highlight quick access to care, including short-notice appointments for worsening or urgent issues.
- •Positive clinical feedback includes clear explanations, a caring and unrushed approach, and gentle handling from Kate Green.
- •A small number of lower-rated reviews mention rude or disrespectful interactions, including one complaint about not receiving a requested quote.
