Goldenhill Vets4Pets Ltd

Goldenhill Vets4Pets Ltd is a Vets4Pets practice that describes itself as locally owned and is set up for in-practice diagnostics and surgery, with facilities listed including an in-house laboratory, operating theatre, hospital ward, isolation unit, and separate dog/cat wards, plus digital X-ray and ultrasound. The website lists a wide surgical and medical scope (including orthopaedics, airway surgery, cruciate surgery, fracture repair, dentistry, and ear surgery). Recent reviews include examples of same-day appointment availability for a worsening problem and detailed accounts of treatment (e.g., antibiotic injection and a week of medication for a cat with a mouth abscess, and an eye assessment for a corneal ulcer). Reviews are mostly positive but include a couple of recent complaints describing a rude/disrespectful interaction and one case where a quote wasn’t provided.

Services

From the clinic website

• •Diagnostics & monitoring: biochemistry, haematology, blood pressure monitoring
• •Imaging: digital X-ray and ultrasound
• •Surgery: airway surgery, cruciate surgery, fracture repair, orthopaedics, ear surgery
• •Dentistry
• •Microchipping
• •Nurse clinic (including weight clinic)
• •Animal Health Certificate
• •Prescriptions
• •Facilities specifically mentioned: in-house laboratory, hospital ward, isolation unit, operating theatre, separated dog & cat wards

Emergency cover (as stated on the website)

• •When the clinic is closed, emergency care is provided through Vets Now Stoke on Trent.

People

Named on the clinic website

• •Kate Green (Veterinary Surgeon & Joint Venture Partner): mentioned in a recent review as being “very gentle” during a check-up and shots for three chihuahuas.
• •Alex Harvey (Veterinary Surgeon & Joint Venture Partner): one recent review describes him as rude and unwilling for a dog to come near him, requesting the dog be held for treatment; the reviewer felt this showed poor handling/people skills.
• •Christopher Lally (Veterinary Surgeon, MRCVS): listed on the website (no review content about him in the latest reviews provided).
• •Ella Clarke (Head Veterinary Nurse): listed on the website (no review content about her in the latest reviews provided).
• •Sam Edwards (Registered Veterinary Nurse, RVN): listed on the website (bio text incomplete in the provided extract).

Non-named staff feedback from reviews

• •Reception team are repeatedly described as kind/helpful, including during an appointment arranged on short notice and during vaccination visits.

Reviews

4.7 stars from 411 reviews.

• •Short-notice/same-day help: one owner was moved from a later booking to being seen the same morning when their cat worsened; another received an appointment within about half an hour for a suspected corneal ulcer.
• •Clear explanations and questions answered: a cat abscess visit is described with the vet explaining the situation and providing a treatment plan (antibiotic injection plus medication).
• •Gentle handling in routine care: vaccination/check-up reviews specifically mention gentle handling with small dogs.
• •Bereavement support: one review mentions a sympathy card after a dog passed away.
• •Mixed experiences with staff manner: two recent low-star reviews report rude/disrespectful behaviour, including one saying a needed quote wasn’t provided; these conflict with multiple reviews praising staff helpfulness and professionalism.