County Vets Alsager

County Vets Alsager is an RCVS-accredited general small-animal practice (the wider County Vets practice says it was established in the early 1960s). It treats a wide mix of pets beyond dogs and cats (including rabbits, ferrets, guinea pigs, hamsters, gerbils, and small/large cage birds), and it’s listed as a veterinary nurse training facility.

Based on its stated offering, it’s set up for routine care and elective procedures (vaccinations, parasite control, neutering, microchipping), plus some more advanced options such as keyhole (laparoscopic) surgery and nurse clinics (e.g., nail clipping, anal sac expression, blood pressure checks). For emergencies, the website states support during normal hours with out-of-hours care handled by MiNightVet.

Reviews are mixed: several owners describe warm, friendly handling (including with a “difficult” dog) and a clean premises, while multiple 1-star reviews raise serious concerns about communication around risk, repeated treatments that didn’t resolve chronic ear disease, and feeling pushed into or charged for care they later believed wasn’t needed.

Services

From the clinic website summary and available review detail, services mentioned include

•Consultations
•Vaccinations (including puppy vaccinations mentioned in a review)
•Parasite control
•Microchipping
•Neutering
•Keyhole (laparoscopic) surgery
•Nurse clinics, including
•Nail clipping / grooming
•Blood pressure checks
•Anal sac expression
•Six-month health checks
•Home visits
•Emergency care pathway: emergency support during normal hours; out-of-hours care provided by MiNightVet (as stated on the website)
•Species treated (per website): dogs, cats, rabbits, ferrets, gerbils, guinea pigs, hamsters, and small/large cage birds

Pricing

Only limited, review-based figures are available

•One owner reports being charged “nearly £180” for a visit relating to a dog’s long-running ear problems, including ear treatments and a swab discussed as an extra.
•Another owner reports being charged “over £200” for a rabbit operation they say they were later told was not necessary.

(These amounts come from individual reviews and aren’t presented as standard fees.)

People

No clinicians are named in the information provided, but there are recurring mentions of different staff roles

•Reception/desk staff: one reviewer explicitly separates “desk staff” from “the vets,” praising the desk team as sympathetic and noting they refunded follow-on medicine when it was returned unused.
•Vets (unnamed): experiences conflict sharply. Some reviews describe very positive care (“above and beyond” for a border collie), while others describe
•Brisk communication and not being clearly informed about risks/benefits of an emergency procedure until after it was done
•A sense of being dismissed during consultations (including around chronic ear disease)

Reviews

Google rating: 4.6 stars from 72 reviews. “”

•Friendly front-of-house experience appears in multiple reviews, including one that highlights sympathetic desk staff and a medication refund.
•Very positive first-visit experiences are reported by some owners (e.g., “warm and friendly” staff; “above and beyond” care for a dog).
•Concerns about communication and decision-making in urgent situations: one detailed review alleges the vet did not explain procedural risks until afterwards, and that the clinic did not keep the pet in for monitoring (“we don’t keep them in,” per the reviewer).
•Chronic condition management complaint: one owner describes repeated prescribing of the same ear treatments over years with little improvement, followed by improvement after a different clinic performed a video otoscopy procedure.
•Cost/consent concerns: one reviewer alleges being signed up to a “Healthy Pet Club” with terms they felt weren’t clearly highlighted, and another alleges being charged for an operation later said to be unnecessary.
•Environment: one reviewer mentions the building being “spotlessly clean.”

Reviews for County Vets Alsager

Note: Showing the 5 most recent Google reviews out of 72 we track in total. Recent reviews may not be representative of overall sentiment.

Ross Evans

3 months ago

1st time using this vets I met lots of friendly staff who made the experience very warm and friendly The care for my border collie was second to none.Above and beyond in every way.

3 weeks ago

Carl & Brett Rutter

a year ago

County vets we have been coming to for the last 5 years until last week. I attended with my black Labrador on the 8th October he has had ear issues for the last 3 years on an off but it has been getting worse to the point he can’t hear which is effecting his mood. I was once again given the same ear cleaner and also ointment for his ear, I was told they would take a swob which would be extra this isn’t a problem as we will do anything for our lab we where charged nearly £180 for this visit we have been prescribed this same treatment on and off over the years and it does nothing, county vets just keep saying he’s doing well for his age the visit prior to this we put a complaint in as the vet didn’t seem bothered when we attended and was dismissing anything we said we did get a call so we thought we would attend to give them benefit of doubt but I wish I hadn’t. I decided enough was enough I did some research and went to CheshireVets in Winterley who on the first visit identified that the ear canal was so built up we needed to take action which meant today he has had a procedure today called Video Otoscopy which has been successful and as soon as I picked him up he could hear me talking which was amazing. We are very angry that my lab has been suffering and this vets have been taking our hard earned money and for what nothing. Cheshirevets Requested our notes for Rosco and when county vets called for authority at no point did they ask why I was leaving if they can afford to loose business like this then that’s up to them. I am very disappointed and finally just to add the opening hours 3 days a week for a vets is pointless.

11 months ago

aaron worrall

Do not use this practice, totally conned myself and wife into a healthy pet club package, then have now sent us paperwork that has terms and conditions in that were not highlighted to us, then also charged us over £200 for an operation on one of the rabbits only to tell us after the fact that it was not even necessary!! I hate to think of all the people that love animals that this business is ripping off!

coopuk

0 stars for the vets. 5 stars for the desk staff. If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS. We took our pet in as it had breathing difficulties. The young vet was very brisk, zero sympathy or compassion, just stated this animal needs an emergency procedure. At no point did she state the risk associated with the procedure or the benefit to the animal. Wanting the best for our pet we agreed for the procedure to take place. Later that evening we got a call saying to pick our pet up - the same vet just handed our pet over, and only then told us that there was a high risk our pet would die, and that she needed to be taken to emergency care immediately. When we questioned why our pet could not be kept in at County Vets rather than moving her again she literally laughed and said, we don't keep them in. They were still happy to take our money for the procedure and follow on medication. We rushed our pet to the emergency vet in Longton but she died on the way in great suffering. If the vet had taken the time to explain the risk to use we would not have put our pet through such an awful ordeal, and would have had her put to sleep painlessly. As it was, they just saw the pound signs. And laughing at upset owners was just unprofessional. Kudos to the desk staff who were sympathetic and who refunded the follow on medicine when I returned it unused the next day. SUMMARY: If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS.

0 stars for the vets. 5 stars for the desk staff. If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS. We took our pet in as it had breathing difficulties. The young vet was very brisk, zero sympathy or compassion, just stated "this animal needs an emergency procedure." At no point did she state the risk associated with the procedure or the benefit to the animal. Wanting the best for our pet we agreed for the procedure to take place. Later that evening we got a call saying to pick our pet up - the same vet just handed our pet over, and only then told us that there was a high risk our pet would die, and that she needed to be taken to emergency care immediately. When we questioned why our pet could not be kept in at County Vets rather than moving her again she literally laughed and said, "we don't keep them in." They were still happy to take our money for the procedure and follow on medication. We rushed our pet to the emergency vet in Longton but she died on the way in great suffering. If the vet had taken the time to explain the risk to use we would not have put our pet through such an awful ordeal, and would have had her put to sleep painlessly. As it was, they just saw the pound signs. And laughing at upset owners was just unprofessional. Kudos to the desk staff who were sympathetic and who refunded the follow on medicine when I returned it unused the next day. SUMMARY: If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS.

Deborah HOPPER

2 years ago

Excellent in dealing with my difficult girl,, thank you 🙂👍

Nicola Michaelson

4 years ago

We booked our Sprocker puppy into County Vets Alsager for his puppy vaccinations (and taking advantage of their Healthy Pet Club.) The service is great, the staff are really friendly, full of good advice and professional. The building is spotlessly clean. Would fully recommend in a heartbeat.