County Vets Alsager

- Front desk and wider team: several owners describe the staff as lovely, kind, warm, and friendly. Reception staff are specifically praised in one review for being sympathetic and refunding unused follow-on medication. - Clinical team experience: reviews include very positive comments about care for cats, a border collie, and a “difficult” dog.

County Vets Alsager is an RCVS-accredited small-animal practice in Stoke-on-Trent and part of CVS. It sees a broad range of pets beyond dogs and cats, including rabbits, ferrets, guinea pigs, hamsters, gerbils, and small or large cage birds, and it is listed as a veterinary nurse training facility. The clinic offers routine care and elective procedures alongside nurse clinics and keyhole surgery, with out-of-hours care provided by MiNightVet. Recent feedback is mixed: many owners praise the friendly atmosphere and kind handling, while some raise concerns about communication, chronic case management, and cost.

Services

•Routine and preventive care: consultations, vaccinations, parasite control, microchipping, and six-month health checks. Recent reviews mention puppy vaccinations, kitten pre-op checks, and flea and worm treatment.
•Surgery and procedures: neutering, including cat castration mentioned in a recent review, plus keyhole (laparoscopic) surgery.
•Nurse clinics: nail clipping and grooming, blood pressure checks, and anal sac expression.
•Other support: home visits are listed by the practice.
•Species seen: dogs, cats, rabbits, ferrets, gerbils, guinea pigs, hamsters, and small and large cage birds.
•Emergency arrangements: emergency support during normal hours, with out-of-hours care handled by MiNightVet.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. When cost is mentioned in reviews, the tone is more mixed: some owners felt charges were high or not clearly justified, including one report of a nearly £180 ear-related visit and another of a rabbit operation costing over £200. There is also a complaint about Healthy Pet Club terms not being made clear.

People

No individual vets or nurses are named in the available feedback.

•Front desk and wider team: several owners describe the staff as lovely, kind, warm, and friendly. Reception staff are specifically praised in one review for being sympathetic and refunding unused follow-on medication.
•Clinical team experience: reviews include very positive comments about care for cats, a border collie, and a “difficult” dog. Negative reviews, however, describe some consultations as brisk or dismissive and criticise how risks and options were explained.

Reviews

Google rating: 4.6/5 from 73 reviews.

•Positive reviews regularly mention a warm, friendly atmosphere and caring handling of pets, including cats, puppies, a border collie, and a dog described as difficult.
•One owner was especially happy with a kitten pre-op check and parasite treatment, while another said the building was spotlessly clean.
•The clearest negative theme is communication in more serious situations, with complaints about risks, benefits, and next steps not being explained clearly enough.
•A smaller number of reviews also raise concerns about ongoing management of chronic ear problems, value for money, and whether some treatments or plan terms were fully understood at the time.

Reviews for County Vets Alsager

Note: Showing the 10 most recent Google reviews out of 73 we track in total. Recent reviews may not be representative of overall sentiment.

Shauny

3 months ago

I love County Vets in Alsager. They are excellent with my feline family. Today I took one of my kittens, Loki, for his pre-op check-up. He was weighed and had hos chest and heart checked. I asked if it was possible for Loki to have a flea & worm treatment. The vet gave him some drops on his skin and a tablet. I prefer the treatment that vets use, it actually works and is a better grade of product. I was supposed to take both my baby boys but Colby escaped his carrier before I left home so I will take him separately. It is too much for me to carry 2 cat baskets. The vet pointed out that my carrier was not a safe one because Loki could push the zip from the inside to create a gap to get out of. I was mortified so once we came home I ordered a new one with locking zips to prevent any escaping. There are main roads around near the vets so I dont want any of my cats to break free. The staff are all very lovely and kind. Loki is going next week for his castration. It prevents Tom cats from wandering off to look for a female. At the moment my baby boys only go into the garden and play. If its too cold they come straight back inside!!

Ross Evans

7 months ago

1st time using this vets I met lots of friendly staff who made the experience very warm and friendly The care for my border collie was second to none.Above and beyond in every way.

Carl & Brett Rutter

1 year ago

County vets we have been coming to for the last 5 years until last week. I attended with my black Labrador on the 8th October he has had ear issues for the last 3 years on an off but it has been getting worse to the point he can’t hear which is effecting his mood. I was once again given the same ear cleaner and also ointment for his ear, I was told they would take a swob which would be extra this isn’t a problem as we will do anything for our lab we where charged nearly £180 for this visit we have been prescribed this same treatment on and off over the years and it does nothing, county vets just keep saying he’s doing well for his age the visit prior to this we put a complaint in as the vet didn’t seem bothered when we attended and was dismissing anything we said we did get a call so we thought we would attend to give them benefit of doubt but I wish I hadn’t. I decided enough was enough I did some research and went to CheshireVets in Winterley who on the first visit identified that the ear canal was so built up we needed to take action which meant today he has had a procedure today called Video Otoscopy which has been successful and as soon as I picked him up he could hear me talking which was amazing. We are very angry that my lab has been suffering and this vets have been taking our hard earned money and for what nothing. Cheshirevets Requested our notes for Rosco and when county vets called for authority at no point did they ask why I was leaving if they can afford to loose business like this then that’s up to them. I am very disappointed and finally just to add the opening hours 3 days a week for a vets is pointless.

aaron worrall

Do not use this practice, totally conned myself and wife into a healthy pet club package, then have now sent us paperwork that has terms and conditions in that were not highlighted to us, then also charged us over £200 for an operation on one of the rabbits only to tell us after the fact that it was not even necessary!! I hate to think of all the people that love animals that this business is ripping off!

coopuk

0 stars for the vets. 5 stars for the desk staff. If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS. We took our pet in as it had breathing difficulties. The young vet was very brisk, zero sympathy or compassion, just stated "this animal needs an emergency procedure." At no point did she state the risk associated with the procedure or the benefit to the animal. Wanting the best for our pet we agreed for the procedure to take place. Later that evening we got a call saying to pick our pet up - the same vet just handed our pet over, and only then told us that there was a high risk our pet would die, and that she needed to be taken to emergency care immediately. When we questioned why our pet could not be kept in at County Vets rather than moving her again she literally laughed and said, "we don't keep them in." They were still happy to take our money for the procedure and follow on medication. We rushed our pet to the emergency vet in Longton but she died on the way in great suffering. If the vet had taken the time to explain the risk to use we would not have put our pet through such an awful ordeal, and would have had her put to sleep painlessly. As it was, they just saw the pound signs. And laughing at upset owners was just unprofessional. Kudos to the desk staff who were sympathetic and who refunded the follow on medicine when I returned it unused the next day. SUMMARY: If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS.

0 stars for the vets. 5 stars for the desk staff. If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS. We took our pet in as it had breathing difficulties. The young vet was very brisk, zero sympathy or compassion, just stated this animal needs an emergency procedure. At no point did she state the risk associated with the procedure or the benefit to the animal. Wanting the best for our pet we agreed for the procedure to take place. Later that evening we got a call saying to pick our pet up - the same vet just handed our pet over, and only then told us that there was a high risk our pet would die, and that she needed to be taken to emergency care immediately. When we questioned why our pet could not be kept in at County Vets rather than moving her again she literally laughed and said, we don't keep them in. They were still happy to take our money for the procedure and follow on medication. We rushed our pet to the emergency vet in Longton but she died on the way in great suffering. If the vet had taken the time to explain the risk to use we would not have put our pet through such an awful ordeal, and would have had her put to sleep painlessly. As it was, they just saw the pound signs. And laughing at upset owners was just unprofessional. Kudos to the desk staff who were sympathetic and who refunded the follow on medicine when I returned it unused the next day. SUMMARY: If you want the best care for your pet DO NOT TAKE IT TO ALSAGER COUNTY VETS.

Deborah HOPPER

2 years ago

Excellent in dealing with my difficult girl,, thank you 🙂👍